Refund Policy

Last updated: October 13, 2026

Every Marvik order is covered by our 30-day money-back guarantee. This policy explains how it works, how to request a refund, and what to expect. All prices and refunds are handled in U.S. dollars (USD).

1. Our 30-day money-back guarantee

a) If it’s not right for you. Contact us within 30 days of delivery and send your set back — used or unused — and we will refund the full purchase price you paid for it. The only cost to you is return shipping.

b) Defective, damaged, or incorrect items. If your order arrives damaged, defective, missing pieces, or is not what you ordered, send us a message at @officialglecom on Instagram within 48 hours of delivery with your order number and clear photos. Reporting inside this window lets us fix it at no cost to you.

2. What to send back

The complete set: all tools and the storage case. Used tools are accepted.
If any pieces are missing from your return, the refund may be reduced by the replacement value of the missing items. We will always tell you before issuing a reduced refund.

3. How to start a return

Send us a direct message at @officialglecom on Instagram within 30 days of delivery.
Include your order number. For damaged, defective, or incomplete items, attach photos. Telling us why it wasn’t right for you is optional, but it helps us improve.
Wait for our reply. We will confirm the return and send you the return address.
Ship the set back to that address. Please do not send anything before receiving it, as packages sent to the wrong address cannot be processed. The set is heavy: pack it in a sturdy box and use a trackable shipping service.
Once your return arrives, we issue the refund and email you a confirmation.

4. Who pays return shipping

Money-back guarantee returns: the customer covers return shipping.
Defective, damaged, incomplete, or incorrect items: Marvik covers the return shipping, with a prepaid label or a refund of the cost — or we send the missing or replacement parts instead, if you prefer.

5. Refund timing and method

Refunds are issued to the original payment method once your return arrives. Please allow 5 to 10 business days for the funds to appear, depending on your bank or card issuer. If you prefer, you may ask for store credit instead.

6. What the guarantee does not cover

Requests made more than 30 days after delivery (damaged, defective, or incomplete items follow the 48-hour window above).
Damage caused by misuse, such as using the tools as a hammer or pry bar, or with impact wrenches.
Gift cards.

7. Late or missing refunds

If a refund has not arrived after 10 business days, check with your bank or card issuer first, then contact @officialglecom on Instagram and we will look into it.