Cancellation Policy

Last updated: October 13, 2026

This policy explains how to cancel or change a Marvik order and what happens after it has shipped.

1. Canceling before dispatch

You can cancel an order free of charge while it is still being prepared. Message us at @officialglecom on Instagram with your order number and the word “cancel”. If your order has not been handed to the carrier, we cancel it and refund the full amount to your original payment method.

2. Changing an order

Need to fix the shipping address? Message us at @officialglecom on Instagram as soon as possible. We can usually update an order before it is packed. Once it is packed, the change has to be handled as a return under our Refund Policy.

3. After dispatch

Once an order has shipped, it can no longer be canceled. You may refuse delivery or return the item under our Refund Policy.

4. Cancellations by us

We may cancel an order if the item is unavailable, if there was a pricing or description error, if payment is declined, or if we suspect fraud. In that case we notify you by email and refund any amount already charged, in full.

5. Refund timing

Cancellation refunds are issued to the original payment method. Allow 5 to 10 business days for the funds to appear, depending on your bank or card issuer.

6. Contact

Questions about canceling: @officialglecom on Instagram. We answer within 1 to 2 business days.